Shipping & Return Policy

Shipping Information:

Free Shipping on Orders Over $500

At White House Gold and Diamond, we are committed to delivering your precious jewelry to your doorstep safely and promptly. Here are some important details about our shipping process:

Order Processing Time:

Most orders are processed and prepared for shipment within 4-7 business days. Custom and personalized jewelry orders may require additional processing time, and the estimated timeline will be communicated during the order confirmation.

Shipping Methods:

• We offer secure and insured shipping through trusted carriers.
• Standard shipping typically takes 3-5 business days for delivery.
• Expedited shipping options are available for faster delivery; please refer to the checkout page for rates and delivery estimates.

Order Tracking:

Once your order ships, you will receive a shipping confirmation email with tracking information. You can use this information to track your package's progress.

International Shipping:

• We do not offer international shipping at this time.

Online Purchase Return & Exchange Policy:

We want you to be delighted with your purchase from White House Gold and Diamond. If you are not completely satisfied, we offer a hassle-free return and exchange process. Here are the details:

30-Day Return Policy:

• If you are not satisfied with your purchase, you can initiate a return within 30 days of receiving your order.
• Returned items must be in their original condition, unworn, and accompanied by the original packaging and documentation.

Return Process:

1. Contact our customer support team via email or our Contact Us page to request a Return Authorization (RA) number.
2. Securely package the item(s) you wish to return, including all original packaging and documentation.
3. Clearly write the RA number on the outside of the package.
4. Ship the package to the provided return address.

Refunds & Exchanges:

• Once we receive your returned item(s), our quality control team will inspect them.
• Refunds will be issued to the original payment method used for the purchase.
• Exchanges for a different size or product may be arranged based on availability.

Please Note:

• Engraved or custom-made jewelry pieces are not eligible for return unless there is a manufacturing defect or error on our part.
• Shipping fees are non-refundable, except in cases of shipping errors or damaged items.

Contact Us:

If you have any questions or need assistance with a return or exchange, please don't hesitate to contact our customer support team. We are here to assist you. 615.672.3100